Outlook For Mac 2016 Unread Count Wrong

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Outlook For Mac 2016 Unread Count Wrong Mail
Outlook For Mac 2016 Unread Count Wrong Version

Did you select the option to show the unread email count or the total email count? Right click on Inbox click on Properties in the General tab, check which option is selected. If that does not help, create a new folder in the web-mail and move all the e-mails from Inbox to the new folder, and check if the issue still persists in Outlook.
Features not yet available in the new Outlook for Mac. There are several features that are available in the current version of Outlook for Mac for Office 365 that aren't yet available in the new Outlook experience. S/MIME - Now available in Beta Channel version 16.43.

If you have Kutools for Outlook installed, you can apply its Statistics feature to quickly show the total number of all unread items in a folder including its subfolders in Outlook. Please do as follows: Note: This Statistics feature is new in Kutools for Outlook 8.00 which is being tested and will be released sooner.

MS-DEFCON 2:

Patch reliability is unclear. Unless you have an immediate, pressing need to install a specific patch, don't do it.

Outlook incorrect unread email count
- This topic has 4 replies, 3 voices, and was last updated 1 year, 3 months ago.
- - Having multiple domains/email accounts, I use Hmailserver (5.6.7) to download via POP and hold them with multiple accounts in one mail store. I have mail configured on Outlook2019, IPhone and IPad to retrieve email via IMAP. This allows me to view my incoming mail (as well as other folders) on all of my devices without worrying that mail is downloaded on one but not another. However, since upgrading to IOS 13 and IPADOS 13, the unread email count in Outlook consistently shows more unread emails than there are. Any ideas on how to resync the count, and keep it accurate?
  - So… the mails are on the Hmailserver, and all devices / applications access that via IMAP.
    Outlook 2019 on a PC has incorrect unread count, right? Please confirm that other devices (more than one) ALL have a correct unread count, then? And it’s specifically Outlook that has it wrong and not all the others?
    Is the unread count for main inbox only or aggregate across all folders? Because usually when these happen it’s the aggregate count, and happens because some application doesn’t count Junk folder, Trash folder, Drafts folder, or some such… or doesn’t even pull or check some folder or another from the server. (IMAP subscribed folders vs all folders, or special handling for some like Drafts or Junk or… Sync Errors)
    Then I’ve also seen Outlook have a bug where it doesn’t sync status and flag updates for older messages in the mailbox. Standard mailbox repair usually but not always fixes that.
    Worst case, might be necessary to recreate the profile in Outlook. Fortunately you can have multiple profiles so don’t have to remove the old one first.
  - I was able to remove the incorrect counts via the profile method. However, it appears that whenever I retrieve mail from my IPhone or IPad (not sure which at this point) the count goes incorrect again. Since IOS13 arrived at roughly the same time as my Windows 10 patched, I’m not sure who the culprit is. If I can’t live with it, I’ll just search for a client that handles IMAP better than Outlook as well as a calendar app to sync with ICloud.
    - I’ll just search for a client that handles IMAP better than Outlook as well as a calendar app to sync with ICloud.
      Of those two, the former is trivial 😉 but the latter can be a bit of a challenge.
      I’m told Thunderbird with a couple of add-ons should do it, though not having Apple devices or iCloud account, don’t have personal experience. (Add-ons being John Bieling’s TbSync and the CalDAV&CardDAV provider.)

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Original KB number: 3044375

Symptoms

In Microsoft Outlook, you discover that the server count and offline item count for a particular folder do not match. The following screen shot illustrates this issue.

Cause

This issue occurs when a synchronization filter is configured for a folder.

Resolution

If you no longer require the filter or if you did not mean to enable it in the first place, follow these steps to remove the filter:

In the details pane in Outlook, right-click the folder, and then select Properties.
Select the Synchronization tab, and then select Filter.
Select Clear All, or adjust the filter criteria as needed.